Privacy Policy

Last updated: March 2026

Introduction

Limohawk ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our VIP membership platform at limohawk.vip.

Data We Collect

1. VIP Waitlist & Membership

Name, email address, and phone number when you join the VIP waitlist or register.
Company name and role (for corporate VIP members).
Booking preferences and service history.

2. Booking Data

Pick-up and drop-off locations, travel dates, and passenger details.
Payment information processed securely through our payment provider.
Service feedback and ratings.

3. Automatically Collected Data

Device and browser information, IP address, and approximate location.
Platform usage data and interaction analytics.
Cookies and similar technologies.

How We Use Your Data

To manage your VIP membership and waitlist position.
To process bookings and share necessary details with the operator providing your journey.
To deliver VIP benefits including preferred rates, priority booking, and monthly ride raffles.
To send launch updates and membership communications (you can unsubscribe at any time).
To improve our platform and services.
To comply with legal obligations and prevent fraud.

Data Sharing

We do not sell your personal data. We share data only as follows:

Operators: Booking details are shared with the licensed operator assigned to your journey.
Payment processors: Payment data is processed securely by our payment provider.
Service providers: Third-party services used for analytics, email delivery, and support.
Legal requirements: Where required by law, regulation, or legal process.

Data Retention

We retain your personal data for as long as necessary to provide our services. Booking records are retained for 7 years for legal and accounting purposes. Waitlist data is retained until you request removal or the waitlist is closed. You may request deletion of your data at any time.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict processing of your data.
Request portability of your data.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@limohawk.com.

Contact

Privacy inquiries: privacy@limohawk.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.